Ruslan Kotowski

I lead the Help Center's move to docs-as-code: I pitched it and own it, and I built most of the tooling with AI coding agents. It's my second complete docs-as-code migration, after WorkFusion.

• Moved nearly 1,000 English articles out of Zendesk's editor and into Git.
• Built the pipeline in Python and GitHub Actions. It covers publishing (hierarchy, ordering, audience permissions, HTML cleanup) and a round-trip check that nothing is lost between Markdown and HTML.
• Wrote the AI tooling for the writing team: 8 reusable agent skills (scaffold, move and retire articles; formatting and pre-publish checks) and a shared AGENTS.md, so Claude Code, Cursor and Codex all follow the same authoring rules.
• Wrote the authoring standard and a Git guide for writers, and review most contributors' pull requests (56 of 78 so far). Engineers now open doc fixes as PRs too.
• Added checks to every pull request: front matter, links, Vale style rules, spelling, and audience gating. That's 20+ CI workflows and 100+ test files.
• Made the Help Center readable for AI agents with llms.txt and per-area Markdown bundles built from the same source.
• Linked every article to the engineering team that owns its feature in the service catalog, so outdated docs have a named owner.
• Led the redesign of the Help Center's Zendesk Guide theme, live since October 2026: full navigation, ⌘K search, dark mode and a Copy page menu for AI tools.
• Wrote API documentation and developer onboarding guides for the Miro Developer Platform with 15+ engineering teams.

Wrote and maintained developer documentation for Adyen's payment products: API references for 200+ endpoints, authentication flows, and integration guides. Worked with product teams to keep the docs in step with releases.

Owned documentation for WorkFusion's AI and automation platforms. Led the move to docs-as-code and migrated 500+ articles into Git-based workflows.

Wrote technical documentation for Wargaming's games and platforms, used by 100+ developers, managers, and third-party publishers. Set up content delivery for external developer partners across 12 markets.

Documented game platforms and digital stores. Coordinated localization across 8 markets and wrote content for global game launches.